Michigan Motor Exchange - DEFECTIVE ENGINE/TERRIBLE CUSTOMER SATISFACTION
After 5 1/2 weeks and $4.500.00 MICHIGAN MOTOR EXCHANGE provided me with 10W-30 coolant and various problems.After having my vehicle for the third time, they said the oil was rust and that my engine sounded and ran fine.
Noise? What noise? Hesitation? What do you expect from a 2.8L?
This is warranty repair? This is their idea of customer satisfaction? [Their number one goal] After being completely ignored for many many weeks, my first offers came after contact by the BBB and with the State of Michigan standing at their desk...eight months later. I would not recommend their services.
A partial refund was being offered with the provision that I sign a HOLD HARMLESS AGREEMENT, which included not telling this story. Their terms or no terms. Money for silence but not a dime for the defective product and the eight months + of inconvenience this has caused for me and my family. Is that customer satisfaction?
I only have the one vehicle and have been trapped in the neighborhood for the most part. With car rental fees and all, this has cost me in excess of $8,000.00 and counting...with the oil and coolant I have to replenish on a regular basis.
Having my engine rebuilt by MME has changed my life...for the worse!
Monetary Loss: $4500.